Tochato Contact
Contact
One address covers everything: [email protected]. Below is what to put in your message so the first reply can settle the matter instead of asking for more.
How do I contact Tochato?
Email [email protected]. Say what happened, on which device and browser, and for payments add the date and amount.
By email, at [email protected]. It is the only contact channel, and every kind of question goes to the same inbox: something broken, a payment, a report about another person, a request about your data, or a business enquiry.
There is no form on this page on purpose. We will not ask you for a password, a card number or a verification code by email, and nobody acting for Tochato will ask for them in a chat. A message that asks for any of those did not come from us.
The facts we would otherwise have to write back and ask for. Find the row that fits and copy the list into your email.
| You are writing about | Include |
|---|---|
| Camera, sound or a page that will not load | Your device, the browser and its version, and the exact words of any error on screen |
| A payment, or coins that did not show up | The date, the amount, the payment method and the receipt from the payment provider if you have it |
| Another person's behaviour | Roughly when the chat happened, what took place, and the name on their profile if you noted it |
| An account you cannot get back into | About when you last used it and what you see when you try |
| A copy or deletion of your data | The words "Privacy request" in the subject, and whether you use the site as a guest or signed in |
| Anything else | One or two sentences on what you expected and what happened instead |
A screenshot helps with technical faults. Please do not send one that shows another person's face unless that person is who you are reporting.
Quite a lot. A blocked camera is nearly always a browser permission, and the help center shows where to reset it. Blocking or reporting someone is done from that person's profile, as the safe chat rooms guide explains. What coins are for, and how to spend fewer, is on the coins page.
One thing an email may not be able to bring back is a guest session that was wiped along with your browser data, because it was kept in that browser. If you have followed people you would hate to lose, sign in before you clear anything.
A few things are outside what an inbox can do, and it saves a round of emails to know them. Support cannot tell you who another person is or pass on their contact details. It cannot choose who you are matched with. And it cannot look into a report that says only "someone was rude": the when and the what are the parts that make a report usable.
It also will not settle a disagreement between two people about a conversation. For that, the tools are the ones on the person's profile, and the standard is the community guidelines.
The same inbox. The privacy policy lists what we keep and why. Notices from rights holders or public authorities can be sent there as well, with enough detail to identify the account or content in question. To learn who is behind the site, read about Tochato.
Keep reading
FAQ
It is [email protected]. No other address, phone line or chat widget speaks for the site.
The date, the amount, the payment method and the receipt from the payment provider. With those four, a purchase can be traced without a second email.
No. Support does not pass on another person's identity or contact details. If someone behaved badly, report the profile and describe what happened.
No. Email is the single route, which also means your question and our answer stay together in writing.
Probably not. A guest session is kept in the browser that created it, so if that browser's data was cleared there may be nothing left to restore. Sign in before you clear anything you would hate to lose.
Write to [email protected] and ask for deletion. If you only used the site as a guest, say so and mention roughly when you last visited.
Never, by email or in a chat. Treat any message that asks for a password, a code or card details as a scam and report the profile it came from.
Use Report in the menu on that person's profile first. If the situation needs more explanation than the form allows, email the details to support.
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